Unlike traditional consultants, we are hired to manage a specific process or achieve a specific goal.
We will assimilate into your existing operation as an embedded additional team member. We will work with your existing process and tools to ensure that your research originates and resides inside your organization, not with some outside agency.
We fulfill the following roles:
Service Tailored to Your Needs
Strategic Services
Fractional CX leadership
VoC strategy
CX program design
Executive advisory
Analytics
Customer insight reporting
Driver analysis
Sentiment analysis
Dashboard development
Program Development
Survey design
Measurement systems
KPI frameworks
Customer journey analysis
After 20 years in the CX trenches, the one thing we have learned is that a little organization and accountability can go a REALLY long way in understanding your customers.
The best CX programs I have been associated with didn’t have the most financial resources or staff. What they did have was a VISION and ACCOUNTABILITY to pursue their CX strategy free of biases.
Fractional leadership of your CX program will provide both Vision and Accountability in an envirionment that is objective and unbiased.
And since we are fractional, we can do this for only a fraction of the cost for a full team. This allows you to stretch your departmental resources, making you look like a genius.
By combining these lessons with a methodological rigor reserved for university-level reseach, you will get a CX program that will uncover 2-3 immediate short-term opportunities and a vision for long term growth.
Research
Customer research
Stakeholder interviews
Customer segmentation
Experience benchmarking
Here is a comparison breakdown between a traditional employee, a fractional employee and a traditional consultant
