Service Tailored to Your Needs
Unlike traditional consultants, we are hired to manage a specific process or achieve a specific goal.
We will assimilate into your existing operation as an additional team member. We will work with your existing process and tools to ensure that your research originates and resides inside your organization, not with some outside agency.
These are among the fractional roles that we can fulfill:
Fractional Executive Role- Act as C-Suite Executive to provide strategic and tactical guidance without being on the full-time payroll.
Interim Leadership- Fill the gaps between hires, transitions, or extended absences
Functional Ownership- Be accountable for the CX (or parts of the CX program) for a set period of time.
140 Seconds on why hiring fractional will make you look like a genius
After 20 years in the CX trenches, the one thing we have learned is that a little organization and accountability can go a REALLY long way in understanding your customers.
The best CX programs I have been associated with didn’t have the most financial resources or staff. What they did have was a VISION and ACCOUNTABILITY to pursue their CX strategy free of biases.
Fractional leadership of your CX program will provide both Vision and Accountability in an envirionment that is objective and unbiased.
And since we are fractional, we can do this for only a fraction of the cost for a full team. This allows you to stretch your departmental resources, making you look like a genius.
By combining these lessons with a methodological rigor reserved for university-level reseach, you will get a CX program that will uncover 2-3 immediate short-term opportunities and a vision for long term growth.
Here is a comparison breakdown between a traditional employee, a fractional employee and a traditional consultant.
