Don’t forget the most important part of your customer experience
Engaged and satisfied employees are often a forgotten aspect of complete customer satisfaction. Learn what employees think.
CX Is Like a Dancefloor
Your CX program is just like a DJ set. Use DJ techniques to increase your CX effectiveness
Can you trust NPS? How actionable are intentions?
NPS is based on intention to refer. But intention is not the same thing as action. Learn how to account for the difference.
What psychics can tell us about CX
What a psychic hotline can tell you about customer experience.