Voice of the Customer Insights to Increase CX Effectiveness
Every once in a while we have something intelligent to say in our blog.
Practical Voice of the Customer (VOC) advice to tighten up your existing Customer Experience program and increase your ROI. Read below for tips and tricks.
Why build a customer experience movie studio when there is Netflix for your CX program.
Fractional" Doesn't Mean You Get Half an Executive A fractional executive is simply an experienced leader who works with organizations on a part-time basis. Think of it as executive expertise without the executive-sized payroll.
Why "Statistically Significant" doesn't mean what you think it means…except for when it does.
Why "Statistically Significant" Doesn't Mean What You Think It Means…Except For When It Does.
Your Voice of the Customer Program Might Be Theater (And That’s a Problem)
Don’t let your VoC program become socially useless theater production.
Benefits of hiring a fractional CX strategist
Fractional hiring can help keep your voice of the customer program on target and help turn chaos into clarity.
CX Is Like a Dancefloor
Your CX program is just like a DJ set. Use DJ techniques to increase your CX effectiveness